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2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award: 8x8 Best Practices
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"2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award: 8x8 Best Practices"
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Today’s customers are hyper-connected, impatient and prone to conduct the research needed to become knowledgeable about products and services before they contact prospective providers. Business leaders recognize the criticality of staying at the forefront of customer service trends.

2017 global Frost & Sullivan survey of 1,934 IT decision makers across Europe, the Americas and Asia shows that improving the customer experience is the second most important driver in near-term IT investment decisions. In order to become more agile and responsive to customer demands, organizations are implementing cloud-based contact center and unified communications services which allow them to outsource technology ownership complexity, receive predictable billing and rapid access to new capabilities, as well as enable rapid and flexible capability adjustments to accommodate times of growth or downsizing.

Frost & Sullivan recognizes 8x8’s Competitive Strategy Innovation Leadership owing to its initiatives in contact center and UC integration based on the following criteria: competitive differentiation; stakeholder integration; price performance value; customer purchase experience; and customer ownership experience. This report digs into:

  • Background and company performance, including industry challenges and strategy innovation
  • Significance of competitive strategy innovation and leadership
  • Understanding competitive strategy innovation and leadership including key benchmarking and customer impact
  • Best practices recognition
  • The intersection between 360-degree research and best practices awards

With its cloud contact center and unified communications services 8x8 is eliminating the legacy technology and licensing barriers that have prevented organizations from effectively meeting the demands of today’s workforce and customers. Get your free research paper to learn more about X Series and gain a full picture on how integrated UCaaS and CCaas puts you ahead of the competition!


Offered Free by: 8X8, Inc.
See All Resources from: 8X8, Inc.

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