Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Boost Agent Performance and Elevate the Customer Experience With Speech Analytics
Request Your Free White Paper Now:

"Boost Agent Performance and Elevate the Customer Experience With Speech Analytics"

Help your organization uncover hidden business intelligence with speech analytics technology.

With companies experiencing hundreds to tens of thousands of phone conversations with their customers each day, the questions arise:

• Do they know what their customers really want and need?

• Are their customers happy or dissatisfied with their service?

• Are their employees delivering an exceptional customer experience?

Much of the data required to answer these questions is contained within phone conversations between contact center agents and customers. Technology is available to automate the process of recording, mining and analyzing these “voice of the customer” conversations, and allow contact center operations to evaluate agent performance, script compliance, and customer satisfaction.

In this white paper, you’ll learn how an affordable and flexible cloud-based speech analytics solution will help your organization monitor agent performance to improve the customer experience.


Offered Free by: CallFinder
See All Resources from: CallFinder

Recommended for Professionals Like You: