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Deliver unprecedented connected guest experiences with IoT-enabled hotel of the future
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"Deliver unprecedented connected guest experiences with IoT-enabled hotel of the future"

Delivering an amazing connected guest experience requires several different sophisticated technologies that should work together seamlessly. It all adds up to the most advanced, integrated customer experience solution -- attuned to the unique demands of the hospitality industry and available today.

The hospitality industry is looking to make some new moves. Hospitality leaders want to open a direct channel to interact with guests based on capabilities they’re already using extensively. They want their guests to receive a personalized greeting upon arrival. And they want to inform guests about available amenities of interest, based on what they know about individual guests – including when and where they’re on the property.

In short, they want guests to feel known, appreciated and informed.

The reasons to provide this level of service are simple. Leading hospitality companies want their guests to feel well cared for because that’s what drives affinity and loyalty. Plus, informing guests of relevant offers and amenities can produce additional, immediate revenue.

There has never been more data available to deliver exactly this type of connected experience. After all, a growing number of guests use mobile apps to guide their hospitality experience. Many more plug into hotel Wi-Fi once they’re on the property. And virtually all are constantly texting. Hospitality companies now have the ability to connect with their guests and know exactly where they are.

This is the part – connected experience delivery – where things can get complicated. It’s one thing to know guests are constantly generating data that could help hospitality service delivery teams create a transformative, personalized guest experience. But combining the on-property network infrastructure, IoT-connected devices and assets, mobility and location applications, data compute and processing power, and advanced analytics capabilities needed to put all that data to its best use introduces real business complexity.

That’s where Pinnacle Solutions, SAS, Cisco and Intel, working together, can make all the difference.


Offered Free by: Pinnacle Solutions Incorporated
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