Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Demystifying Self-Service & Case Deflection
Request Your Free eBook Now:

"Demystifying Self-Service & Case Deflection"

Revolutionize your support community with AI-powered search

Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing down support costs and increasing case deflection have achieved it through ‘self-service’.

In this eBook, we will show you how via ‘self-service’ you can achieve case deflection. Additionally, we will specify effective exercises and techniques to measure the results after the work you put in.

Key Takeaways

  • Why it is crucial for elevating support outcomes

  • Practical ways to improve self-service on your support community

  • Setting goals to measure and enhance self-service success


Offered Free by: SearchUnify
See All Resources from: SearchUnify

Recommended for Professionals Like You: