With changing calendar year, CRM remains the key differentiators for organizations. While all eyes are on its burgeoning popularity due to the expected revenues of $80 billion by 2025, CRM has evolved beyond a simple customer relationship management platform. Everyone’s curious about what direction CRM growth is heading and what CRM trends businesses should be aware of so they can be at the forefront of innovation rather than a step behind.
Did you know that using CRM can help businesses increase sales by 29%, productivity by 34%, and forecast accuracy by 42%? CRM is definitely the cool kid on the block because it caters to every business segment - from customer service, sales to business development, marketing, and any other line of business.
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