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The Financial Connection: Remapping the Patient Experience in a Consumer-Driven Marketplace

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"The Financial Connection: Remapping the Patient Experience in a Consumer-Driven Marketplace"

Turning Patient Responsibility into Lasting Loyalty

Most planning and analyses associated with the healthcare industry’s Triple Aim initiative of improving the patient experience, improving population health and reducing per-capita costs have focused on clinical or clinically related measures of progress. This focus neglects an increasingly important consideration that affects patients of all types at the community and individual levels. This often-overlooked but critical component is the financial dimension of the patient’s care experience.

Download our white paper to learn more about how providers that include the financial dimension as part of a comprehensive, consumercentric patient experience strategy will find that patients pay more, pay earlier and are more satisfied with their overall care experience. Higher patient satisfaction leads to greater patient loyalty, positive word-of-mouth and superior long-term business outcomes such as better market share and higher net operating margins.


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