Research Library

Based on US and EMEA market survey research from IDG

Are the business automation technologies at your financial institution creating experiences that enable your employees to better-serve and anticipate the needs of your customers, establish human connections, and create stronger customer relationships?

Download this eBook to learn how your financial institution’s use of automation compares in a world where:

• 42% of respondents think that how they use automation is helpful “to a great extent” in forming stronger customer relationships.
• 47% of respondents report that their organization’s use of technology enables them to spend significantly more time with customers.
• Only 39% see significant ability to respond to customer needs creatively.

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