A Frost & Sullivan White Paper
Understanding how businesses communicate internally, as well as with customers, suppliers and partners, is a critical but often overlooked element when planning productivity improvements or seeking new growth opportunities. It is for this reason that Frost & Sullivan suggests that businesses embark on a communications transformation as part of broader digital transformation efforts.
The evaluation and selection process is critically important for communications transformation success, as few providers can deliver robust UCaaS (Unified Communications as a Service) capabilities and innovative CPaaS (Communications Platform as a Service) solutions to drive greater value for the business and, ultimately, better business outcomes.
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