Executing on a loyalty-building omnichannel customer service depends upon thoughtful strategy, elegant technological solutions, rigorous process, and sophisticated agent training.
As we close out the decade, we can safely make two sweeping statements: consumers have more channel options to reach a resolution than they did ten years ago, and we know a whole lot more about consumer behaviors than we did ten years ago. #decadeofdata. So let’s explore the intersection of those two statements through the lens of omnichannel support.
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