PathPoint’s user community faced productivity impacts related to slow running applications and hardware life-cycles that were too short for their budgetary cycles. On top of this, the IT team lost valuable time that could have been spent on other mission-critical initiatives troubleshooting issues and reformatting hardware.
PathPoint partners with people with disabilities, people with mental health diagnoses, and young adults to strengthen workplace abilities, build life skills, and develop meaningful relationships. With 14 sites and nearly 500 employees, PathPoint is a large non-profit organization with the typical budget constraints one would expect.
Curt Dennett, PathPoint’s VP of Technology and Infrastructure, explained that there was no IT infrastructure when he started 24 years ago. "I built the network from the ground up and it was great being able to connect all of the different divisions and staff.” While this was a huge step forward for the growth and success of the organization, it was quite a job to keep the whole network running smoothly, and the IT staff of 2 had limited time for troubleshooting and performing on-going maintenance to keep the machines running as efficiently as possible.
“When users experience sluggish performance or mission-critical applications aren’t working, the staff is not able to maintain the high level of quality service they strive for, productivity declines, and the efficiency of the organization declines,” said Curt. So they looked into Diskeeper as a solution to "work smarter, not harder," as Curt said.
As Diskeeper proved immediate results, the organization's standard is now to install Diskeeper on all workstations and laptops. When they expanded into the virtual realm, they looked into V-locity for optimizing their virtual servers and, after reviewing the benefits, it made sense to bring the software into the rest of their environment.
“The numbers are impressive but what’s more for me, is the gut feeling and the experience of knowing that the machines are actually performing efficiently. I wouldn’t run any environment without these tools,” he concludes.
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