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State of IT Team Resource Drain
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"State of IT Team Resource Drain"

An InformationWeek Report | Sponsored by TeamDynamix

IT teams are spending weeks and even months of people-hours per year on the least innovative scut work; no-code automation can change this.  58% of organizations say that their IT team spends more than 5 hours / week on manual, mundane tasks… 90% will state that this contributes to team burnout.  Whether it is password resets, onboarding new employees, or provisioning software, IT teams can AUTOMATE IT for fast, better response time.


Wasted Hours - Where is this time Going?
• Password resets.
• IT ticket clean up.
• Onboarding/offboarding employees.
• Managing credentials.
• Software provisioning.

As a result of increased IT resource drain, organizations are turning towards automation and workflow to augment the need for manual repetitive tasks … I want to weave in the solution not just the problem.


IT Team Resource Drain by the Numbers

Highly skilled IT workers spend much of their time on repetitive, mundane chores to either service their customers, or to tie together the growing ecosystem of apps and cloud services that support the business.

• 58% of organizations say their IT team spends more than five hours per week (six-and-a-half work weeks annually) fulfilling repetitive requests from the business.

• 90% of respondents say that manual and repetitive IT tasks contribute to low morale and attrition in their organizations.

• 45% of IT teams spend more than five hours per week writing scripts for workflow and automation.

• 53% of IT teams manage 100 or more applications across their organizations.

• 30% of IT teams task 50 or more system admins to support all of these applications.

• 78% of system admins are building integrations across their application portfolios.

Data from InformationWeek’s State of IT Team Resource Drain survey report shows that IT teams are
spending weeks and even months of people-hours per year on the least innovative scut work. When
they do build out automation workflows and integrations, the scripts powering them are often
uncontrolled, lack visibility, and are ripe for redundancies. This is causing significant backlogs and
failing to meet the needs of stakeholders and business at large.

Adoption of enterprise automation is on the rise - from supercharged ITSM to automated workflow for moving data, organizations are embracing no-code platforms to mitigate resource drain.

 


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