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Time to Shift Left in the Service Desk
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"Time to Shift Left in the Service Desk"

Improve service levels while reducing costs

With self-healing control that automates recovery actions for common user issues, the Aternity Digital Experience Management Platform enables companies to reduce service desk ticket volume and improve first level resolution rate. Aternity isolates the source of delay to improve mean time to repair (MTTR) and first contact resolution rate. This enables organizations to raise service levels while reducing costs.


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