The landscape of enterprise communications has changed; more and more companies are recognizing how an integrated cloud communications solution optimizes the customer service experience. The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction.
The International Data Corporation (IDC) — a premier IT, telecommunications and consumer tech market intelligence provider — explores how today’s most competitive businesses are choosing a single system of engagement to drive growth, because silo systems of communication prevent organizations from moving at the demanding speed of employee and customer expectations.
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