There is a lot to be learned from this case study, we look at what the project involved, how it was carried out and what results were achieved.
Having a partner with excellence in a specific area and working with that partner to mutually beneficial gain is the ideal situation in outsourcing. This kind of partnership can allow a company to focus on its key competencies while being assured of excellent performance in its outsourced processes. This is the situation in the case of Microsoft’s OneFinance arrangement with Accenture. OneFinance started in 2007 and is a Procurement BPO and F&A arrangement which is to last 11 years. In their submission to the SSON Excellence Awards hosted at the European Shared Services and Outsourcing Week in Dublin in 2014 Henric Häggquist stated that the intent was to standardize processes, outsource non-strategic activities, reduce complexity, build efficient compliance processes and improve control.
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