The healthcare industry has made rapid strides to innovate in response to changed market conditions and member and patient needs and expectations. Is your organization ready?
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of what happens next in our “new normal”, this evolution must continue, centering increasingly around customer experiences powered by Artificial Intelligence (AI) and automation to increase member and patient satisfaction, relieve staff burden, and power more self-service.
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